Terms of Service

Last reviewed: 6 September 2026. These terms govern use of the RescueLink platform.

Who we are

RescueLink is operated by TEKTC GROUP LTD. Our registered office is 71–75 Shelton Street, London, United Kingdom, WC2H 9JQ. You can contact us at support@getrescuelink.com.

Service

RescueLink helps customers and approved business partners request roadside assistance from independent providers. It is not an emergency service. In immediate danger, call 999 or 112.

Bookings and payment

Customers see the applicable quote before confirming a booking. RescueLink may obtain a payment authorisation before dispatch and captures the agreed amount when a job is completed. Cancellation charges, where applicable, are shown before cancellation is confirmed. Business-partner jobs are billed under the applicable partner agreement rather than to the policyholder.

Providers

Providers must keep required identity, vehicle, insurance, MOT, safety and payout information current. RescueLink may suspend access where verification, safety or conduct requirements are not met.

Disputes and support

Customers and providers should report service, payment or vehicle-condition concerns through RescueLink promptly. We may review job records, location history, messages and evidence to investigate. Refund decisions are made under the published cancellation and refund policy and applicable law.

Accepting these terms

By using RescueLink, you confirm that the information you provide is accurate and that you will use the platform lawfully. These terms do not remove rights that cannot legally be excluded.

Important: These terms should be read with our Privacy Notice, cancellation and refund policy, and any provider or business-partner agreement that applies to you. Nothing in these terms removes rights that cannot legally be excluded.